You can call Customer Service at 1-88 from Sunday – Monday from 9 AM to 10 PM EST. What is the IKEA Customer Support Number? In case you got damaged items to take the ruined item as well as proof of purchase. The customer care desk would look into the matter and find a possible solution.Īlso, you can visit the nearest IKEA local store and reach out to the service desk there. If your order arrived in an incomplete or ruined condition, or worse it didn’t show up at all, just contact the customer care here or fill out the email form ( Click here to fill out the form). What to do in case your package is received in a damaged condition? The IKEA representatives would aid you in this case. In case the items are found to be dirty, stained, damaged or in an unsellable condition, the customer care representative would refuse to return or exchange the item, although, it has been noted that the definition of ‘used’ is very subjective and would differ on a case to case basis. Items bought using these gift cards, both online or offline are subject to normal return policy. The simple reason is that these cards are meant to be spent on the merchandise and not for cash. You cannot or exchange your gift cards for cash. If you didn’t like it, you may exchange it for another mattress and that too only once in 365 days. IKEA is a little bit strict in return for its mattresses, in the sense that it does not give a refund (neither cash nor store credit) for the mattresses bought. Exceptions to IKEA Return PolicyĬurrently, IKEA does not have any list of items that are not allowed to be returned except for the following: Mattresses If you want to exchange your IKEA product, bring it along with a photo ID, and the sales receipt to your nearest IKEA store.Ĭontact by calling 1-88 or fill this form to start the exchange process. This is done to limit misuse of the generous IKEA return policy. If that also doesn’t work-out you can still get a refund in the form of store credit at the lowest selling price of the product. What if you lost your receipt? Don’t worry! IKEA maintains a record of its transactions and can trackback to yours through your debit card, credit card, gift card number or any applicable order number. What to do If you don’t have the purchase Receipt? For arranging a truck you can contact 1-88. In case of larger items (which would require a truck to pick up), you can contact IKEA and get it picked up from the desired location, though not all areas are covered. Step-4: As soon as they receive your return package, the refund will be issued within 2 weeks time. Step-3: Address the package to the ‘ IKEA Returns Department’ and ship it to the nearest IKEA store and once your package arrives it would be subject to return policy to check for eligibility. Attach a copy of the store receipt or order number and this slip-on the sealed package. Step-2: Fill out the return slip ( click here for the slip) with details such as your name, address, ZIP code, and reason for return. It is good to pack items in the original packaging but no issues if you don’t have it. Step-1: Put your merchandise along with the purchase receipt in the packing box. Follow the below steps for return through mail: Shipping charges are to be borne by the customer. This has to be done within 14 days of the purchase otherwise, the goods would have to be taken to the warehouse. Smaller items (usual items of weighing 10 kg or less) purchased online can be returned to IKEA via mail. The refund amount will reflect in your bank account within 10 business days. Step-3: Once verified, you will be refunded the amount immediately in the original form of payment. If you do not have the receipt, show the debit, credit, gift card or order number. The customer care representative will check your documents to check for eligibility. Step-2: Show your receipt (if you bought online), photo ID, and your mode of payment (debit/credit card). Step-1: Visit the customer desk at your nearest IKEA store ( Click here) with your merchandise. These returns are free and do not involve any shipping or handling charges. The items purchased offline can only be returned to the local store.
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